Legal

RoleKick Platform Terms and Conditions

Last Updated May 21, 2026

Welcome to RoleKick! We provide a cloud-based platform (Platform) to support Strategic Talent Management.

In these terms and conditions (Terms), when we say you or your, we mean both you and, if applicable, any entity you are authorised to represent (such as your employer). When we say we, us, or our, we mean Kick Technology Limited, a company registered in England and Wales with company number 08265292.

These Terms form our contract with you, and set out our obligations as a service provider and your obligations as a customer. You cannot use our Services unless you agree to these Terms.

Some capitalised words in these Terms have defined meanings, and each time that word is used it has the same meaning. You can find a list of defined words and their meanings at the end of these Terms or throughout these Terms.

For questions about these Terms, contact us at:

Kick Technology Limited
C/O Galloways Accounting, 15 West Street, Brighton, England, BN1 2RL
Phone: 01273 921788
Email: support@rolekick.com

1. These Terms

These Terms contain the terms and conditions on which we supply access to the Platform, whether the Platform comprises services and/or digital content. Please read these Terms carefully before you accept them by accessing the Platform.

2. Engagement and Term

2.1 These Terms apply from when you sign up for an Account, until the date on which your Account is terminated in accordance with these Terms. We grant you and each Authorised User a right to use our Services for this period only (which may be suspended or revoked in accordance with these Terms).

2.2 You and each Authorised User must be at least 18 years old to use the Platform.

2.3 Variations to these Terms: We may amend these Terms at any time by providing written notice to you. By clicking "I accept" or continuing to use our Platform after the notice or 30 days after notification (whichever is earlier), you agree to the amended Terms. If you do not agree to the amendment, you may close your Account with effect from the date of the change by providing written notice to us. If you close your Account, you will no longer be able to access our Services on and from the date of cancellation.

2.4 If you are using the Platform on behalf of your employer or a business entity, you represent and warrant that you are authorised to act on behalf of that entity and to bind the entity and its personnel to these Terms.

2.5 We may use integrated APIs in our Platform, including Claude (Anthropic), Bubble, and others. Your use of any third-party API may be subject to terms of service provided by the relevant third-party provider.

3. Our Services

3.1 We provide the following services to you:

  • access to our Platform; and

  • access to our Customer Success Team (Support Services),

(collectively, our Services).

3.2 Our Services do not constitute, and are not a substitute for, financial, legal or risk management advice.

3.3 In consideration of your payment of the Fees, and in consideration of the mutual promises contained herein, we will provide access to the Platform in accordance with these Terms and all applicable laws. We warrant to you that the Platform will be provided using reasonable care and skill.

3.4 If these Terms express a time within which the Services are to be supplied, we will use reasonable endeavours to provide the Services by such time, but you agree that such time is only an estimate.

3.5 We will not be responsible for any other services unless expressly set out in these Terms or on our Platform.

3.6 Additional Services: If you require additional services, we may, in our sole discretion, provide such additional services (to be scoped and priced in a separate contract provided by us).

3.7 Beta Services: If we provide you with access to any new or beta services, you acknowledge that because of their developmental nature you use them at your own risk and we have no obligation to maintain or provide error corrections. Any new or beta services are for evaluation purposes only and not for production use, and we may discontinue those services at any time at our sole discretion.

3.8 Third Party Products or Services: Where you engage third parties to operate alongside our Services, those third parties are independent of us and you are responsible for the goods or services they provide, unless we expressly agree otherwise.

4. Support Services

4.1 If you require Support Services, you may request these by getting in touch with us through the helpdesk on the Platform or via email. We aim to respond to all requests within 2 Business Days.

4.2 Unless we agree otherwise, Support Services cannot be used to support any other products or services, and do not include training, installation of software or hardware, software development or the modification, deletion or recovery of data, or any on-site services.

4.3 We aim to resolve all requests for Support Services within 21 days of receiving your request. If we are unable to provide a resolution within this time, we agree to provide you with updates as practicable.

5. AI Features

5.1 Our Platform utilises artificial intelligence (AI) to provide certain capabilities, including to process information, generate personalised training plans, make recommendations or provide other output (AI Output). The AI features may be powered by third parties, including Claude (Anthropic).

5.2 Whilst we use our best commercial endeavours to ensure the reliability of any AI technology incorporated into our Platform, we make no representations, warranties or guarantees regarding the accuracy, completeness, reliability or suitability of any AI Output for your purposes. AI technology can make errors, produce inaccurate information or generate inappropriate content.

5.3 You and your Authorised Users are solely responsible for reviewing, verifying and evaluating all AI Output, and for any business or sales decisions made based on that AI Output. You should not rely on AI Output as a substitute for professional advice or your own judgment.

5.4 You acknowledge and agree that AI Output is dependent on the data and information you provide to the Platform. Inaccurate, incomplete or inappropriate input may result in inaccurate or incomplete AI Output.

5.5 Our AI technology is continuously being developed and improved. The nature and quality of AI Output may change over time without notice.

6. Software Integrations

6.1 The Platform is designed to integrate with products such as Microsoft Teams, Slack and various HRIS systems, as well as any future integrations that may become available (Software Integrations).

6.2 Access to certain features of the Platform requires you to have a valid subscription and account with your relevant Software Integrations. Your use of such features may be subject to your compliance with any terms and conditions entered between you and the provider of your Software Integrations.

6.3 We are not responsible for any changes, interruptions or discontinuation of your Software Integrations which may affect your use of the Platform.

6.4 You acknowledge and agree that:

  • installation of the Platform within your Software Integrations environment may require certain permissions and access rights; and

  • you are solely responsible for ensuring you have the appropriate authority to grant such permissions.

6.5 If a Software Integrations provider discontinues their marketplace, changes their policies in a way that affects the Platform, or if our Platform is removed from any marketplace for any reason, we will use reasonable endeavours to provide you with alternative access methods where technically feasible.

6.6 The Platform will access and process data from your Software Integrations environment in accordance with the permissions you grant. You represent and warrant that you have all necessary rights and permissions to grant us access to such data and that such access complies with your organisation's data governance policies.

7. Accounts

7.1 You must register on the Platform and create an account (Account) to access and use our Platform.

7.2 You may implement Single Sign-On (using Microsoft or Google Workspace) for a RoleKick Account. If you sign in using a Single Sign-On account, you authorise us to access information from that account including your name and contact information.

7.3 While you have an Account with us, you agree to keep your information up to date (and ensure it remains true, accurate and complete).

7.4 You are responsible for keeping your Account details and your username and password confidential, and you will be liable for all activity on your Account. You agree to immediately notify us of any unauthorised use of your Account.

7.5 We may suspend your access to our Services where we reasonably believe there has been any unauthorised access to or use of our Services. If we suspend your access, we will let you know within a reasonable time and will work with you to resolve the matter.

8. Authorised Users

8.1 If set out in your Account, you may be permitted to invite a number of users to the Platform (Authorised Users). We agree to provide you with the number of Authorised Users as set out in your Account.

8.2 The Authorised Users will have permission to access certain features of the Platform and your Account, as detailed in your Account.

8.3 You must ensure that each Authorised User complies with these Terms. You are responsible and liable for the acts or omissions of your Authorised Users.

9. Fees

9.1 On the date you subscribe to the RoleKick platform (Payment Date), you must pay the relevant fees for your chosen module as set out in the sales order.

9.2 Unless the Services are suspended or terminated in accordance with these Terms, your access to the paid Services will automatically renew on an ongoing annual basis, and you will be charged the Fees annually from the Payment Date.

9.3 The payment methods we offer for the Fees are set out on the Platform. We may offer payment through a third-party provider, for example Stripe. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.

9.4 In the event you choose to pay on receipt of an invoice, payment will be due within 30 days of the invoice date. Failure to pay within 30 days may result in access to the service being suspended and/or a late payment surcharge being added to the amount outstanding at a rate of 4% per month, calculated on a pro-rata daily basis.

9.5 You must not pay, or attempt to pay, the Fees by fraudulent or unlawful means.

9.6 We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.

9.7 To the extent permitted by law, the Fees are non-refundable and non-cancellable once paid.

9.8 We may need to change the Fees from time to time. If we change the Fees, we will provide you with 30 days' notice. If the updated Fee is not acceptable to you, you may cancel the Services in accordance with the 'Termination' clause.

9.9 Taxes: You are responsible for paying any levies or taxes associated with your use of our Services, unless we are required by law to collect these on your behalf.

9.10 AI Model Usage Costs: Where your use of AI features causes or is reasonably likely to cause our third-party AI model, API, hosting or related usage costs to exceed the Fees payable by you for the relevant subscription period, we may notify you and require you to either reduce that usage or pay additional fees reflecting the excess costs. If you do not agree to the additional fees or reduce usage to a level we consider commercially sustainable within 30 days of our notice, we may suspend the relevant AI features, limit your usage, or terminate your licence and access to the Services.

9.11 Changes to the Services requested by you: If you wish to change the Services (for example, by varying the number of Authorised Users), you must provide notice to us through your Account at least 48 hours before the next Payment Date. If the Fees increase as a result, we will charge you for the increase on a pro-rata basis for the remainder of the period until your next Payment Date.

10. Platform Licence

10.1 While you have an Account, we grant you a right to use our Platform (which may be suspended or revoked in accordance with these Terms). This right cannot be passed on or transferred to any other person.

10.2 You must not:

  • access or use our Platform in any way that is improper or breaches any laws, infringes any person's rights, or gives rise to any civil or criminal liability;

  • interfere with or interrupt the supply of our Platform, or any other person's access to or use of our Platform;

  • introduce any viruses or other malicious software code into our Platform;

  • use any unauthorised or modified version of our Platform, including for the purpose of building similar or competitive software or obtaining unauthorised access;

  • attempt to access any data or log into any server or account that you are not expressly authorised to access;

  • use our Platform in any way that involves service bureau use, outsourcing, renting, reselling, sublicensing, concurrent use of a single user login, or time-sharing;

  • circumvent user authentication or security of any of our networks, accounts or hosts or those of any third party; or

  • access or use our Platform to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing, harassing or unwanted.

11. Availability, Disruption and Downtime

11.1 While we strive to always make our Services available to you, we do not guarantee availability 100% of the time. Our Services may be disrupted during certain periods, including as a result of scheduled or emergency maintenance.

11.2 Our Services may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting providers or your Software Integrations. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.

11.3 We will try to provide you with reasonable notice, where possible, of any disruptions to your access to our Services.

12. Intellectual Property and Data

12.1 You acknowledge and agree that any Intellectual Property or content available on the Platform, the Platform itself (including how it looks and functions), any algorithms or machine learning models used on the Platform, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property (Our Intellectual Property) will at all times vest, or remain vested, in us.

12.2 We authorise you to use Our Intellectual Property solely for your limited commercial use. You must not exploit Our Intellectual Property for any other purpose, nor allow, aid or facilitate such use by any third party. Use must be limited to Authorised Users on devices that are controlled or approved by you.

12.3 You must not, without our prior written consent:

  • copy, in whole or in part, any of Our Intellectual Property;

  • reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or

  • breach any intellectual property rights connected with the Platform, including altering or modifying any of Our Intellectual Property, causing any of Our Intellectual Property to be framed or embedded in another website, or creating derivative works from any of Our Intellectual Property.

Your Data

12.4 You own all data, information, personal data, or content you and your Authorised Users upload into the Platform (Your Data), as well as any data or information output from the Platform using Your Data as input (Output Data). Note that Output Data does not include the Analytics described in clause 12.7.

12.5 You grant us a limited licence to copy, transmit, store, backup and/or otherwise access or use Your Data and the Output Data to:

  • communicate with you;

  • supply the Platform to you and otherwise perform our obligations under these Terms;

  • diagnose problems with the Platform;

  • enhance and otherwise modify the Platform;

  • perform Analytics;

  • develop other services, provided we de-identify Your Data; and

  • as reasonably required to perform our obligations under these Terms.

12.6 You agree that you are solely responsible for all of Your Data that you and your Authorised Users make available on or through the Platform. You represent and warrant that:

  • you are either the sole and exclusive owner of Your Data or you have all rights, licences, consents and releases necessary to grant us the rights in Your Data as contemplated by these Terms; and

  • neither Your Data nor its posting, uploading, publication, submission or transmission will infringe, misappropriate or violate a third party's intellectual property rights, rights of publicity or privacy, or result in the violation of any applicable law or regulation.

12.7 You acknowledge and agree that we may monitor, analyse and compile statistical and performance information based on and/or related to your use of the Platform, in an aggregated and anonymised format (Analytics). We own all rights in the Analytics and may use them for our own business purposes, provided that the Analytics do not contain any identifying information.

12.8 We do not endorse or approve, and are not responsible for, any of Your Data.

12.9 You are responsible for the integrity of Your Data on your systems, networks or any device controlled by you.

12.10 You acknowledge and agree that the integrity and accuracy of the Output Data is reliant on the accuracy and completeness of Your Data, and that inaccurate or incomplete data may affect the use, output and operation of the Platform.

12.11 This clause will survive the termination or expiry of these Terms.

13. Intellectual Property Rights Indemnity

13.1 Subject to the terms of these Terms and you complying with your obligations, we shall indemnify you against any direct loss, claims, damages or expenses (including reasonable legal costs) that may be awarded or agreed to be paid by us to any third party in respect of any claim or action that the normal operation, possession or use of the Software by you infringes the Intellectual Property Rights of any third party in the United Kingdom (an Intellectual Property Infringement), provided that:

  • you notify us immediately you become aware of any such claim;

  • you make no admissions or other prejudicial statements in respect of such claim and comply with all reasonable instructions relating to the claim given by us; and

  • you give us the complete conduct of the defence to and any settlement negotiations in relation to any claim or action in respect of any Intellectual Property Infringement and do not at any time admit liability or attempt to settle or compromise the said claim or action without our prior written consent.

13.2 In the event of an Intellectual Property Infringement, we shall be entitled at our own expense and option to:

  • procure the right for you to continue using the Software in accordance with these Terms; or

  • make such alterations, modifications or adjustments to the Software so that they become non-infringing without incurring a material diminution in performance or function; or

  • replace the Software with non-infringing substitutes provided that such substitutes do not entail a material diminution in performance or function.

13.3 If we are unable to exercise any of the options set out in clause 13.2, then you shall be entitled to terminate these Terms by providing us with seven (7) days' notice, and we will refund to you an equitable proportion of the monthly access fees.

13.4 This clause 13 states your entire remedy in relation to Intellectual Property Infringements.

13.5 We shall have no liability to indemnify you under this clause 13 if the claim results from:

  • any breach of your obligations under these Terms;

  • your alteration, adaptation, disassembly or reverse engineering of the Software;

  • us following your instructions or an instruction of a third party acting on your behalf; or

  • the combination or use of the Software with any other software, hardware or goods not supplied, recommended or approved by us in writing.

14. Your Warranties

14.1 You represent, warrant and agree that:

  • you will not use our Platform, including Our Intellectual Property, in any way that competes with our business;

  • there are no legal restrictions preventing you from entering into these Terms;

  • all information and documentation that you provide to us in connection with these Terms is true, correct and complete; and

  • you have not relied on any representations or warranties made by us in relation to the Platform, unless expressly stipulated in these Terms.

15. Limitations on and Exclusions to our Liability

15.1 Nothing in these Terms limits any Liability which cannot legally be limited, including Liability for:

  • death or personal injury caused by negligence; and

  • fraud or fraudulent misrepresentation.

15.2 Subject to clause 15.1, to the maximum extent permitted by law, we will not be liable for and you waive and release us from and against any Liability arising from or in connection with:

  • any sales or business decisions made by you or your Authorised Users following use of the Platform or on the basis of AI Output; and

  • any failure of the Services to achieve a desired outcome or result.

15.3 Subject to clause 15.1, to the maximum extent permitted by law:

  • neither Party will be liable for any Consequential Loss;

  • a Party's liability will be reduced proportionately to the extent the relevant liability was caused or contributed to by the negligent or unlawful acts or omissions, or breach of these Terms, by the other Party; and

  • our aggregate liability for any Liability arising from or in connection with these Terms will be limited to 100% of the Fees paid or payable by you in the 12 months immediately preceding the event giving rise to the relevant liability.

15.4 We have given commitments as to the compliance of the Platform with these Terms and applicable laws in clause 3.3. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the maximum extent permitted by law, excluded from these Terms.

15.5 This clause 15 will survive the termination or expiry of these Terms.

16. Termination

16.1 Cancellation: You may cancel the Services at any time by providing us with at least 31 days' written notice prior to the renewal date, via email to support@rolekick.com. Your cancellation will take effect from the next Payment Date. If you cancel because we have changed the Services inclusions and the change has a substantial and adverse impact on you, termination will be immediate and we will refund you for any Fees paid upfront but not used on a pro-rata basis.

16.2 We may terminate these Terms (meaning you will lose access to our Services, including access to your Account) if:

  • you do not pay the Fees as they fall due;

  • you breach these Terms and do not remedy that breach within 14 days of us notifying you of that breach;

  • you breach these Terms and that breach cannot be remedied; or

  • you experience an insolvency event (including but not limited to bankruptcy, receivership, voluntary administration, liquidation, or entering into a creditors' scheme of arrangement).

16.3 Should we suspect that you are in breach of these Terms, we may suspend your access to the Platform while we investigate.

16.4 Upon expiry or termination of the Services, Your Data will be available for you to retrieve for a period of 14 days, following which we may delete Your Data. We may retain Your Data as required by law or regulatory requirements, but are not required to provide you with copies of any retained data after the 14-day period.

16.5 Where termination is due to our breach of these Terms, we agree to refund you for any prepaid unused Fees on a pro-rata basis.

16.6 Termination of the Services will not affect any rights or liabilities that a Party has accrued under these Terms.

16.7 This clause will survive the termination or expiry of these Terms.

17. General

17.1 Assignment: We may assign or deal with the whole or any part of our rights or obligations under these Terms without your prior consent. You must not assign or deal with the whole or any part of your rights or obligations under these Terms without our prior written consent.

17.2 Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us to a debt collector, debt collection agency, or other third party.

17.3 Contracts (Rights of Third Parties) Act 1999: Nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.

17.4 Disputes: Neither we nor you may commence court proceedings relating to any dispute, controversy or claim arising from, or in connection with, these Terms unless we first meet in good faith to resolve the dispute. Nothing in this clause will prevent us or you from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

If the dispute is not resolved at that initial meeting:

  • where you are resident or incorporated in England and Wales, the matter shall be referred to mediation administered by The Centre for Effective Dispute Resolution; or

  • where you are not resident or incorporated in England and Wales, the matter shall be referred to arbitration administered by the London Court of International Arbitration (LCIA), conducted in London, before one arbitrator, in English and in accordance with the LCIA Arbitration Rules.

17.5 Force Majeure: To the maximum extent permitted by law, we shall have no Liability for any event or circumstance outside of our reasonable control.

17.6 Marketing: You agree that we may send you electronic communications about our products and services. You may opt-out at any time by using the unsubscribe function in our communications.

17.7 Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales. The Platform may be accessed in the UK and overseas. We make no representation that the Platform complies with the laws of any country outside of the UK. If you access the Platform from outside the UK, you do so at your own risk. The United Nations Convention of Contracts for the International Sale of Goods is expressly excluded from these Terms.

17.8 Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided in your Account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of email.

17.9 Publicity: You agree that, subject to your prior written consent, we may advertise or publicise the fact that you are a customer of ours, and you grant us a right to display and use your logo and branding solely for that purpose.

17.10 Privacy: All personal data you and your Authorised Users provide to us will be treated in accordance with our Applicable Data Protection Law. To the extent that we act as the Processor of any Personal Data of which you are the Controller, the Parties each agree to comply with the terms of our Data Processing Addendum, which forms part of these Terms.

17.11 Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which that provision will be severed from these Terms without affecting the validity or enforceability of the remainder.

17.12 Third party sites: The Platform may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites.

18. Definitions

Applicable Data Protection Law means the laws and regulations applicable to the processing of Personal Data by the Parties in connection with these Terms, including the Data Protection Act 2018.

Business Day means a day on which banks are open for general banking business in London, England, excluding Saturdays, Sundays and public or bank holidays.

Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Intellectual Property means any copyright, registered or unregistered designs, patents or trade marks, business names, get-up, goodwill, domain names, know-how, inventions, processes, trade secrets or confidential information, circuit layouts, software, computer programs, databases or source codes, including any application, renewal or extension of the foregoing, and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future.

Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent.

Data Protection Policy

For details of Kick Technology's Data Protection Policy relating to WeThrive, RoleKick and SizzleKick, please visit:
https://intercom.help/wethrive/en/collections/3367520-data-protection-security